Privacy Policy

1. Introduction

This privacy policy explains how Riga uses and protects any information that it collects.

Riga is committed to ensuring that your privacy is protected. We may ask you to provide certain information by which you can be identified and you can be assured that it will only be used in accordance with the EU General Data Protection Regulation (GDPR) guidelines as specified in this privacy statement.

Riga may have cause change or update this policy from time to time. You can check this page periodically to ensure that you are aware of any changes made. This policy is effective from 25 May 2018.

2. Information we may collect

We may collect the following information:

  • Name and job title.
     

  • Contact information including business telephone number, postal address and/or email address.
     

  • Demographic information such as postcode, preferences and interests.
     

  • Other information relevant to customer surveys, offers and/or market intelligence available within
    the public domain.

3. How we collect information

We may have gathered information in one or more of the following ways:

  • You or someone else has expressly shared your contact details with us for the purpose of receiving information now and/or in the future.
     

  • We may have previously met you or a representative of your Company at an event and your business card or contact details were handed to us willingly.
     

  • Through our provider(s), such as our website host or analytics providers, we may have been informed that you or a business colleague has visited our website and we believe that there is a genuine legitimate interest in our services.
     

  • You may have previously connected with a member of our team via Linkedin or other social media platform/s and discussed our services.
     

  • A member of our team may have selected your business and sourced your contact details online, from a referral or from another source available in the public domain, believing that your business would genuinely be interested in our services and based upon your job title aligning with our typical customer profiles, they have made contact to introduce you to our services.
     

  • Your information may have been purchased from a registered third party data supplier that operates in adherence to a legal privacy policy, which will have been segmented by industry, organisation size and job function based upon our typical customer profiles (due diligence checks to ensure GDPR legal compliance will always have been conducted by Riga before purchasing such third party data).

In accordance with the General Data Protection Regulation 2018 we have assessed all six grounds for lawful processing of personal data and have selected ‘Legitimate Interests’ as the most suitable lawful ground for the processing of data for the purposes of marketing and sales. We believe that the individuals that we specifically select and process the data of, are likely to have an interest in our services. Deemed as ‘Legitimate Interest’ this is based upon specific criteria including the business industry sector, size of organisation as well as the individual’s job function within the organisation..

4. What we do with the information we collect

Internal record keeping and updating.

We may require this information to enable us to understand your needs and requirements to provide you with the best possible service and we may collect data for the following reasons:

  • We may use the information to improve our products and services.
     

  • Occasionally, we may also use your data to contact you for marketing purposes where we feel there may be a legitimate interest and our services can provide value. We may contact you by email, phone or mail. In this instance, our internal procedure is to perform Legimate Interest Assessments (LIA) where possible prior to any contact being made.

5. Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collect.

However, no method of transmission over the internet or method of electronic storage is 100% secure. We use standard commercial software and systems and best practice internal procedures to help us protect your personal information, but we cannot guarantee its absolute security. To help us to protect your data as best as we can we:

 

  • Ensure that the collection and processing of such personal data will be done in accordance with the EU General Data Protection Regulation (GDPR).
     

  • Limit the user access to your personal and sensitive data.
     

  • Monitor our systems and processes for any vulnerabilities or attacks.

6. Website Terms and Conditions

This site includes links to others. We cannot vouch for the suitability or accuracy of the content of those sites and we are not responsible for the privacy practices of such other sites. You use them at your own risk.


The inclusion of a link to any supplier of information, goods or services is not any form of recommendation. You should take up appropriate references or undertake other investigations to determine the accuracy of information and the quality and suitability of products and services being offered.

If you register to receive news updates you warrant that the information which you provide when registering is accurate.

Riga reserves the right to make this site unavailable at any time or to restrict, refuse or revoke the access rights of any individual or organisation at any time without explanation.

By registering on this site and disclosing your personal information to us you agree to the use of your data in the terms specified in this Privacy Policy.

We may change these conditions of use from time to time. You will be bound by changes even if you do not re-visit this page to re-read this notice. Use of this website signifies your acceptance of these terms and conditions.

These terms and conditions are governed by English law and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts.

 

7. Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information which we think you may find interesting.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us. We will promptly correct any information found to be incorrect.

8. What are your rights in relation to the data we hold and process?

You have the right to request:

a) Access to the personal data we hold about you, free of charge in most cases.

b) The correction of your personal data when incorrect, out of date or incomplete.

c) That we stop using your personal data for direct marketing (either through specific channels, or all channels).

d) That we stop any consent-based processing of your personal data after you withdraw that consent.

 

If you wish to exercise these rights, please contact Riga by telephone, email or in writing.

9. Following any request for access to your information

You can request rectification or removal of your data. This can be requested if:

  • The personal data is incorrect.
     

  • The personal data is incomplete or not relevant to the specific purpose for which it was collected.
     

  • The personal data is used in violation of the law.
     

  • You wish to exercise your ‘right to erasure’ under the Data Protection Act 2018.


Riga will respond to your request within 30 days. If we choose to refuse your request, we will explain to you the reasons for such refusal.

10. Your right to withdraw consent


Even if your consent has been given to use your personal data, you maintain the right to change your mind at any time and request to withdraw that consent.

Where we rely on our legitimate interest.

In cases where we are processing your personal data on the basis of our legitimate interest, you can request for us to stop. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

11. Contact

If you have any queries about this Privacy Policy please contact: The Data Protection Officer, Riga, The Barns, Rose Cottage, Main Street, Southorpe, Stamford PE9 3BX. Alternatively, you can contact us by email at: rda@rigadesign.co.uk or call us on 01780 749112.

12. Information Commissioner’s Office

If you are not happy with the way we handle your personal information, and we have been unable to resolve any differences between us about the content or application of this policy, you can complain to the Information Commissioner’s Office. See http://ico.org.uk/concerns

The Barns, Rose Cottage, Southorpe, Stamford, Lincolnshire PE9 3BX
T: 01780 749112  E: rda@rigadesign.co.uk

© Riga Design 2019